Daily 10 am to 7 pm
Daily 10 am to 7 pm
Privacy Policy
LuxeBrokers (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, submit an online appraisal request, contact us, or schedule an appointment.
If you do not agree with this Privacy Policy, please do not use our website or submit personal information through our forms.
1. Who We AreLuxebrokers
8308 Wilshire Blvd
Beverly Hills, CA 90211
Phone: +1 (213) 794-76-66
This Privacy Policy applies to information collected through our website and related communications (including phone, email, and online forms).
2. Information We Collect
We may collect the following categories of information, depending on how you interact with us.
A. Information You Provide DirectlyYou may provide information when you:
● submit an online appraisal request,
● book an appointment,
● call, text, or email us,
● contact us through the website,
● upload photos/documents related to items you want to sell.
This information may include:
● name
● phone number
● email address
● city / location (if provided)
● preferred contact method
● appointment request details
● item descriptions (e.g., jewelry, diamonds, watches, gold, coins, bullion)
● uploaded images and supporting documents (e.g., certificates, receipts, service records)
B. Information Collected Automatically
When you use the website, we (and our service providers) may automatically collect certain technical information, such as:
● IP address
● browser type
● device type
● operating system
● pages viewed
● referring/exit pages
● date/time of visits
● approximate geolocation (based on IP)
● website interaction data (analytics/cookies)
C. Information from Communications
If you contact us by phone, text, email, or forms, we may keep records of those communications for customer service, appointment scheduling, and transaction follow-up.
3. How We Use Your Information
We may use personal information for the following business and commercial purposes:
A. To Provide Our Services
● review online appraisal requests
● evaluate item information and photos
● schedule and manage appointments
● communicate about your request or appointment
● respond to inquiries
B. To Operate and Improve the Website
● monitor website performance
● analyze traffic and usage patterns
● improve content, navigation, and user experience
● troubleshoot technical issues
C. For Communication
● contact you by phone, email, or text regarding your request
● confirm appointments
● respond to follow-up questions
D. For Security and Fraud Prevention
● protect our website, business, and users
● detect misuse, spam, fraud, or unauthorized access
E. For Legal and Compliance Purposes
● comply with applicable laws, regulations, lawful requests, and recordkeeping requirements
4. Cookies and Tracking Technologies
We may use cookies and similar technologies (such as analytics tags, pixels, and session storage) to:
● keep the website functioning properly,
● understand how visitors use the website,
● improve site performance and marketing effectiveness.
Types of Cookies We May Use
● Essential cookies — required for core website functionality
● Analytics cookies — help us understand traffic and site behavior
● Advertising/marketing cookies (if used) — help measure ads and improve campaigns
Cookie Choices
Most browsers allow you to manage cookies through browser settings (block/delete cookies, set preferences). Please note that disabling some cookies may affect website functionality.
If you use analytics or ad pixels (Google Ads, GA4, Meta Pixel, etc.), make sure the live cookie banner/settings match this section.
5. How We Share Information
We do not sell personal information in the ordinary sense of directly exchanging your data for money.
We may share personal information with the following categories of recipients when needed to operate our website and services:
A. Service Providers / Vendors
We may share information with vendors that help us operate the website or business, such as:
● website hosting providers
● form processing tools / CRM tools
● analytics providers
● communication tools (email/SMS/phone platforms)
● appointment scheduling tools
● IT/security support providers
These providers are expected to use information only to provide services to us (subject to their contracts and applicable law).
B. Legal / Compliance / Protection Purposes
We may disclose information:
● to comply with legal obligations,
● to respond to lawful requests,
● to protect rights, safety, and property,
● to investigate suspected fraud or misuse.
C. Business Transfers
If our business is involved in a merger, acquisition, asset sale, or restructuring, information may be transferred as part of that transaction, subject to applicable law.
6. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
● responding to inquiries,
● scheduling and managing appointments,
● maintaining business records,
● complying with legal or regulatory obligations,
● resolving disputes and enforcing agreements.
Retention periods may vary depending on the type of data and the purpose for which it was collected.
7. Data Security
We use reasonable administrative, technical, and organizational measures to protect personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Please avoid sending highly sensitive information through unsecured channels unless specifically requested and appropriate safeguards are in place.
8. Your Privacy Rights (Including California Rights)
Depending on where you live, you may have privacy rights regarding your personal information. California residents may have rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA, including rights to know, delete, correct, and limit/use certain personal information in some circumstances, subject to exceptions and applicability thresholds. California AG and CPPA provide official information and regulations.
A. Rights You May Have (subject to applicable law)
You may have the right to request:
● access to certain personal information we collected about you
● correction of inaccurate personal information
● deletion of certain personal information
● information about categories/sources/uses/disclosures of personal information
● information about certain sharing/selling practices (if applicable)
● non-discrimination for exercising applicable privacy rights
B. How to Submit a Privacy Request
To submit a privacy request, contact us using the contact details listed below in the “Contact Us” section.
Please include enough information for us to verify your request and respond.
C. Verification
We may need to verify your identity before processing certain requests. This helps protect your information from unauthorized access or deletion.
D. Authorized Agents (California)
If permitted by law, you may designate an authorized agent to make a request on your behalf. We may require proof of authorization and identity verification as permitted by law.
9. Do Not Track and Browser Signals
Some browsers offer “Do Not Track” signals. Because there is no universally accepted standard for responding to such signals across all systems, our website may not respond to all browser-based DNT signals in a uniform way.
If you use privacy preference signals or opt-out mechanisms required by applicable law, your technical implementation and this policy should be aligned.
10. Third-Party Links
Our website may include links to third-party websites (for example, maps, reviews platforms, social media, or other external services). We are not responsible for the privacy practices of third-party websites. Please review their privacy policies before providing information.
11. Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website. If you believe a child has provided personal information, contact us so we can review and take appropriate action.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we may revise the “Last Updated” date at the top of this page. Your continued use of the website after changes are posted means you accept the updated policy, to the extent permitted by law.
13. Contact Us
If you have questions about this Privacy Policy or want to submit a privacy request, contact us:
Luxebrokers
8308 Wilshire Blvd
Beverly Hills, CA 90211
Phone: +1 (213) 794-76-66
8308 Wilshire Blvd
Beverly Hills, CA 90211
Phone: +1 (213) 794-76-66
This Privacy Policy applies to information collected through our website and related communications (including phone, email, and online forms).
2. Information We Collect
We may collect the following categories of information, depending on how you interact with us.
A. Information You Provide DirectlyYou may provide information when you:
● submit an online appraisal request,
● book an appointment,
● call, text, or email us,
● contact us through the website,
● upload photos/documents related to items you want to sell.
This information may include:
● name
● phone number
● email address
● city / location (if provided)
● preferred contact method
● appointment request details
● item descriptions (e.g., jewelry, diamonds, watches, gold, coins, bullion)
● uploaded images and supporting documents (e.g., certificates, receipts, service records)
B. Information Collected Automatically
When you use the website, we (and our service providers) may automatically collect certain technical information, such as:
● IP address
● browser type
● device type
● operating system
● pages viewed
● referring/exit pages
● date/time of visits
● approximate geolocation (based on IP)
● website interaction data (analytics/cookies)
C. Information from Communications
If you contact us by phone, text, email, or forms, we may keep records of those communications for customer service, appointment scheduling, and transaction follow-up.
3. How We Use Your Information
We may use personal information for the following business and commercial purposes:
A. To Provide Our Services
● review online appraisal requests
● evaluate item information and photos
● schedule and manage appointments
● communicate about your request or appointment
● respond to inquiries
B. To Operate and Improve the Website
● monitor website performance
● analyze traffic and usage patterns
● improve content, navigation, and user experience
● troubleshoot technical issues
C. For Communication
● contact you by phone, email, or text regarding your request
● confirm appointments
● respond to follow-up questions
D. For Security and Fraud Prevention
● protect our website, business, and users
● detect misuse, spam, fraud, or unauthorized access
E. For Legal and Compliance Purposes
● comply with applicable laws, regulations, lawful requests, and recordkeeping requirements
4. Cookies and Tracking Technologies
We may use cookies and similar technologies (such as analytics tags, pixels, and session storage) to:
● keep the website functioning properly,
● understand how visitors use the website,
● improve site performance and marketing effectiveness.
Types of Cookies We May Use
● Essential cookies — required for core website functionality
● Analytics cookies — help us understand traffic and site behavior
● Advertising/marketing cookies (if used) — help measure ads and improve campaigns
Cookie Choices
Most browsers allow you to manage cookies through browser settings (block/delete cookies, set preferences). Please note that disabling some cookies may affect website functionality.
If you use analytics or ad pixels (Google Ads, GA4, Meta Pixel, etc.), make sure the live cookie banner/settings match this section.
5. How We Share Information
We do not sell personal information in the ordinary sense of directly exchanging your data for money.
We may share personal information with the following categories of recipients when needed to operate our website and services:
A. Service Providers / Vendors
We may share information with vendors that help us operate the website or business, such as:
● website hosting providers
● form processing tools / CRM tools
● analytics providers
● communication tools (email/SMS/phone platforms)
● appointment scheduling tools
● IT/security support providers
These providers are expected to use information only to provide services to us (subject to their contracts and applicable law).
B. Legal / Compliance / Protection Purposes
We may disclose information:
● to comply with legal obligations,
● to respond to lawful requests,
● to protect rights, safety, and property,
● to investigate suspected fraud or misuse.
C. Business Transfers
If our business is involved in a merger, acquisition, asset sale, or restructuring, information may be transferred as part of that transaction, subject to applicable law.
6. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
● responding to inquiries,
● scheduling and managing appointments,
● maintaining business records,
● complying with legal or regulatory obligations,
● resolving disputes and enforcing agreements.
Retention periods may vary depending on the type of data and the purpose for which it was collected.
7. Data Security
We use reasonable administrative, technical, and organizational measures to protect personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Please avoid sending highly sensitive information through unsecured channels unless specifically requested and appropriate safeguards are in place.
8. Your Privacy Rights (Including California Rights)
Depending on where you live, you may have privacy rights regarding your personal information. California residents may have rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA, including rights to know, delete, correct, and limit/use certain personal information in some circumstances, subject to exceptions and applicability thresholds. California AG and CPPA provide official information and regulations.
A. Rights You May Have (subject to applicable law)
You may have the right to request:
● access to certain personal information we collected about you
● correction of inaccurate personal information
● deletion of certain personal information
● information about categories/sources/uses/disclosures of personal information
● information about certain sharing/selling practices (if applicable)
● non-discrimination for exercising applicable privacy rights
B. How to Submit a Privacy Request
To submit a privacy request, contact us using the contact details listed below in the “Contact Us” section.
Please include enough information for us to verify your request and respond.
C. Verification
We may need to verify your identity before processing certain requests. This helps protect your information from unauthorized access or deletion.
D. Authorized Agents (California)
If permitted by law, you may designate an authorized agent to make a request on your behalf. We may require proof of authorization and identity verification as permitted by law.
9. Do Not Track and Browser Signals
Some browsers offer “Do Not Track” signals. Because there is no universally accepted standard for responding to such signals across all systems, our website may not respond to all browser-based DNT signals in a uniform way.
If you use privacy preference signals or opt-out mechanisms required by applicable law, your technical implementation and this policy should be aligned.
10. Third-Party Links
Our website may include links to third-party websites (for example, maps, reviews platforms, social media, or other external services). We are not responsible for the privacy practices of third-party websites. Please review their privacy policies before providing information.
11. Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website. If you believe a child has provided personal information, contact us so we can review and take appropriate action.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we may revise the “Last Updated” date at the top of this page. Your continued use of the website after changes are posted means you accept the updated policy, to the extent permitted by law.
13. Contact Us
If you have questions about this Privacy Policy or want to submit a privacy request, contact us:
Luxebrokers
8308 Wilshire Blvd
Beverly Hills, CA 90211
Phone: +1 (213) 794-76-66